Privacy Policy

Who we are

Our website address is: https://www.petpail.co.uk

Welcome to Pet Pail! At Pet Pail, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services. Please take a moment to review this policy and familiarize yourself with our practices regarding your personal data.

  1. Information We Collect

1.1 Personal Information: When you visit Pet Pail or make a purchase, we may collect certain personal information that you provide voluntarily. This may include your name, email address, shipping address, billing address, telephone number, and payment details.

1.2 Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our website. This may include your IP address, browser type, operating system, referring URLs, and other usage information. These technologies help us enhance your experience, analyze trends, and personalize content.

1.3 Log Files: Like many other websites, we gather certain information automatically and store it in log files. This information may include your IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the site, track users’ movements around the site, and gather demographic information.

  1. Use of Information

2.1 Providing Services: We use the information collected to process and fulfill your orders, communicate with you about your purchases, and provide customer support. We may also use your information to personalize your experience, recommend products, and improve our website and services.

2.2 Marketing Communication: With your consent, we may use your contact information to send you promotional emails, newsletters, and other marketing communications about our products, services, and special offers. You can opt-out of receiving marketing communications at any time.

2.3 Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests. This includes fraud prevention, risk assessment, and enforcing our rights or protecting our users’ safety.

  1. Information Sharing

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These service providers are obligated to protect your information and are not allowed to use it for any other purpose.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring company or third party involved. We will notify you and obtain your consent if your personal information will be subject to a different privacy policy.

3.3 Legal Requirements: We may disclose your personal information if required by law, legal process, or government request. We may also disclose your information to enforce our policies, respond to claims, protect our rights or the rights of others, or investigate fraud.

  1. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. We use industry-standard security measures such as encryption, secure browsing, firewalls, and physical safeguards to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Your Rights

You have certain rights regarding your personal information, including the right to access, update, correct, or delete your information. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this Privacy Policy.

  1. Children’s Privacy

Pet Pail does not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not provide any personal information on our website. If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete it. If you believe that we may have collected information from a child under 13, please contact us.

  1. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of third-party websites you visit.

  1. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the “Effective Date” at the top of this policy. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

  1. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Pet Pail 134-136 Great ancoat st, m4 6de Email: info@petpail.co.uk